Frequently Asked Questions

Everything you need to know about the festival
We’ve posted the questions we get asked most frequently about the event below. Please click on each question in turn to reveal the answer.
Tickets
WHERE CAN I BUY TICKETS?
Tickets are available via this website – please visit our Buy Tickets page
(Weekend, Day and Upgrade tickets subject to a 10% booking fee – a postage charge of either £1.75 for standard delivery or £3.50 for recorded Royal Mail delivery will also be added)

Alternatively if you live on the Isle of Wight, tickets can be purchased over the counter locally from:

The County Press shop, Pyle Street Newport
Osbornes menswear, High Street Ryde

Friday 10th August – The Friday night Magic of Motown Under the Stars concert is staged by an independent Promoter – however tickets can still be purchased via the same outlets in addition to main weekend and also online via this link.

HOW MUCH DO TICKETS COST?
We operate a “Beat the Clock” admission system meaning that the EARLIER you buy the MORE you save!

Please see our Buy Tickets page for full details of current prices.

Kids entry – Saturday 11th & Sunday 12th August only: No advance tickets required for kids aged 12 or under – FREE wristbands will be issued upon their arrival at the gate. All under 12’s must be accompanied by an adult ticket holder in order to qualify. For the avoidance of doubt, appropriate proof of age is required for children aged 12 or under to confirm eligibility for free entry. If this cannot be provided and the child appears to be older a moderate charge will apply.

PLEASE NOTE: The Friday night Magic of Motown Under the Stars concert is staged by an independent Promoter – all attendees must have a valid ticket regardless of age.

DO KIDS AGED 12 OR UNDER REQUIRE A TICKET?
Saturday 11th & Sunday 12th August – No advance tickets are required for kids aged 12 or under – FREE wristbands will be issued upon their arrival at the gate. All under 12’s must be accompanied by an adult ticket holder in order to qualify.

For the avoidance of doubt, appropriate proof of age is required for children aged 12 or under to confirm eligibility for free entry. Failure to provide ID if a child aged 12 or under looks to be older will result in a charge on the gate.

Friday 10th August – The Friday night Magic of Motown Under the Stars concert is staged by an independent Promoter – all attendees must have a valid ticket regardless of age.

WILL WEEKEND UPGRADE TICKETS BE AVAILABLE?
Yes, weekend (valid both Sat & Sun) upgrade tickets will be available (online only) priced at just £25* for both days from Monday 2nd July.

Please note: This is an optional ticket upgrade and is in addition to your standard weekend ticket. You will require both tickets at the event. Food and drink is not included. We regret that due to restricted access (stairs) this option is not suitable for wheelchair users. Over 18’s only. *Online fees apply.

WHAT DOES THE WEEKEND UPGRADE TICKET CONSIST OF?
A weekend (Sat/Sun) upgrade ticket will enable you to receive:

  • Access to indoor club house
  • Private bar
  • Balcony views across the main arena
  • Indoor toilet facilities
  • Open through until 1am (Saturday, midnight on Sunday)
  • Free drink on arrival for each guest – choice of Carling (lager), Aspalls Cider, mixed berry Cider, Wine (red, white or rose), Prosecco, Pimms or spirits

Please note: This is an optional ticket upgrade and is in addition to your standard weekend ticket. You will require both tickets at the event. Food is not included. We regret that due to restricted access (stairs) this option is not suitable for wheelchair users. Over 18’s only. 

 

WILL DAY TICKETS BE AVAILABLE?
Yes, day tickets for Saturday & Sunday are available from the Buy Tickets page and via the over the counter outlets listed above.

Price freeze! Day tickets have been frozen in price for the third year running and will be just £38 right up until Friday 10th August. This will increase to £45 on the gate.

HOW DO I OBTAIN 20% OFF OF FERRY TRAVEL?
If you purchase your festival tickets via this website you will automatically be eligible for a 20% discount off your ferry booking. Simply select your chosen departure port from the drop down list provided and look out for the unique link or promo code in your subsequent confirmation email and follow the instructions provided in order to redeem.
DO UNDER 16’S NEED TO BE ACCOMPANIED BY AN ADULT?
Yes, all under 16’s must be accompanied by an adult.
CAN I BUY TICKETS ON THE GATE?
So long as advance sales don’t exceed the venue capacity you will be able to buy tickets on the gate from Friday evening. Please be advised that on the gate tickets will charged at full price which is £65 for a weekend, £45 for a day and £30 for The Magic of Motown Under the Stars concert, so we would recommend you purchasing in advance in order to take full advantage of our ‘Beat the Clock Admission’ discount if you possibly can!
WILL I NEED I.D?
Yes – Accepted forms of I.D. are valid photo driving licence or passport only.

At the Gate:
I.D will only be required at the gate if you look under 16 and do not have an accompanying adult with you.
If you have a child aged 12 or under but who looks older, please bring an appropriate form of I.D. for them to ensure they are not charged for entry on both the Saturday and Sunday.

At the Bar:
I.D. will be required at the bar if you are lucky enough to look under 25 when purchasing alcoholic drinks. We operate a very strict Challenge 25 policy.

ARE THERE CONCESSIONS AVAILABLE FOR DISABLED PERSONS & THEIR CARERS?
The ethos of Jack Up The 80s is to ensure that every Islander and visitor to the Island can afford to come and enjoy the weekend. We are committed to ensuring that local charities and good causes benefit as much as possible via direct donation and by enabling them to operate market stalls at the event. Given that our ticket prices are already reasonably priced and heavily discounted if purchased early in the lead up to the event, regrettably we are unable to discount tickets any further or provide any additional concessions.
WILL I BE ABLE TO COME AND GO DURING THE DAY?
Upon arrival your ticket will be exchanged for a wristband which will allow you to leave and re-enter the festival site. A no re-admission policy (re-entry to the site) will be in place after 5pm each afternoon*. Please be advised that all persons re-entering the site will be subject to a security search. Please do not be offended.

No re-entry or re-admission to the Friday night Magic of Motown Under the Stars concert.

*Admission to the site after 5pm each afternoon is absolutely fine, we have been asked by the statutory authorities to restrict ‘re-admission’ (i.e. people coming and going) after 5pm as owing to the format of the site they are concerned about vehicle movement with pedestrians walking back and forth from the main arena to the Chill Out field.

CAN I OBTAIN A REFUND FOR MY TICKET?
Please note that all tickets to this event are non-refundable and non-transferable. Due to operational issues beyond our control (i.e. the weather), some advertised features/services may not always be available. In this unlikely situation, we are unable to offer refunds.
I’VE PURCHASED TICKETS ONLINE BUT HAVE YET TO RECEIVE EMAIL CONFIRMATION?
Confirmation emails are generally sent out immediately – if you have yet to receive yours please check your junk/spam email folder. Our online ticket portal is managed by UK ticket provider Gigantic. You may visit the order tracker section of their website and re-enter the email address used when placing your order to receive a copy of your purchase confirmation.

Alternatively please feel free to contact the Gigantic customer service team who will be able to assist with any queries you may have.

I’VE PURCHASED TICKETS ONLINE BUT THEY HAVEN’T ARRIVED YET?
Our online ticket portal is managed by UK ticket provider Gigantic. You may visit the order tracker section of their website and re-enter the email address used when placing your order to receive a copy of your purchase confirmation.

Ticket dispatch times vary but you should expect to receive yours at least 10 days prior to the festival. You will always be notified by email as soon as your tickets have been dispatched.

Should you still have concerns please feel free to contact the Gigantic customer service team who will be able to assist with any queries you may have.

Site Information
WHERE IS THE FESTIVAL SITE SITUATED?
Please refer to our Location page for full details on how to find the site, transport information and postcode for Sat Nav.
WHAT TIME DO THE GATES OPEN?
Gates open at 11am. The first acts will be on stage from approximately 12 midday on the Saturday and 11:30 on the Sunday.

We will avoid queuing where possible but please allow time to pass through our admissions area and personal/bag searches.

WHAT TIME DOES THE SITE CLOSE?
The final act will come off stage at approximately 10:45pm and the main arena / beer tent will close at 1am on Saturday and 12 midnight on Sunday.

The Chill Out field will close at 9pm.

Please be advised there may be slight delays leaving the site depending upon demand for buses and taxis.

WHAT TIME DOES THE FRIDAY NIGHT MAGIC OF MOTOWN UNDER THE STARS CONCERT START/FINISH?
Gates open for the Friday night Magic of Motown Under the Stars concert at 7pm. The show will commence at 8pm and continue until approximately 10:45pm with a short interval midway through. The beer tent and main arena will remain open until 1am.
ARE THERE THINGS FOR KIDS TO DO ON SITE?
Jack Up The 80s offers a safe enclosed environment for families. It’s smaller than your average festival, meaning there are no crowds, queues or pushing.

The event caters for families of all sizes and best of all kids aged 12 and under go FREE! (Saturday and Sunday only). Once again year there will be a huge kids marquee situated up on the bank in the main arena with salt dough models and pebble painting, storytelling, pottery painting, sand pit and outdoor games. The Chill Out field will play host to traditional amusements and inflatables.

ARE THERE CAMPING FACILITIES?
Camping is not available as part of the event, however we have partnered with visitisleofwight.co.uk the Island’s official tourism website to help you find the perfect place to stay while you enjoy this great weekend of music and entertainment.
Please visit our Where To Stay page for further information on a whole range of accommodation options.
WHAT ARE THE BUS TIMES?

Southern Vectis will be operating special shuttle buses to and from Ryde Bus Station at regular 20 minute intervals on the Saturday and Sunday of the festival. From Ryde Bus Station you can catch a bus to every major town or village on the Island.

The first bus will depart Ryde Bus Station at 10:50am on the Saturday and 10:30am Sunday morning. Festival gates open at 11am with the first act on stage at 12midday on the Saturday and 11:30am on the Sunday. The last bus will depart the Jack Up The 80s site when gates close at 1:00am on the Saturday and 12 midnight on the Sunday.

Confirmation of shuttle buses for the Friday night will be provided nearer the time.

For more information including full timetable and pricing please see our Buses & Taxis page.

WHAT ARE THE BUS PRICES?

Southern Vectis will be operating special shuttle buses to and from Ryde Bus Station at regular 20 minute intervals on the Saturday and Sunday of the festival. From Ryde Bus Station you can catch a bus to every major town or village on the Island.

For more information including full timetable and pricing please see our Buses & Taxis page.

WHAT ARE THE TAXI PRICES?
Ryde Taxis are based at Smallbrook and will be providing a service throughout the duration of the weekend to anyone who wishes to be transported to and from the festival site. They have the largest fleet of vehicles on the Isle of Wight and offer in-car payment machines.

Please contact Ryde Taxis on 01983 811111 to book in advance.

Details of special flat rate fares for Jack Up The 80s festival goers are available via our Buses & Taxis page.

HOW MUCH IS PARKING?

There is limited parking available on site, so if you must bring your car we recommend that you book now to guarantee your parking space and to help you get into the event as quickly and easily as possible.

With a dedicated taxi rank on site and frequent shuttle buses running directly to Ryde Bus Station we do encourage drivers to leave their cars behind and instead choose one of these options.

If driving to the festival:

Our pre-booked car park is located at Smallbrook Stadium.

All tickets MUST be booked in advance and you will be required to present your PRINTED ticket on arrival to the car park. Alternatively tickets can be scanned from your phone (so long as the screen isn’t cracked!)

Parking costs £5 per day on the Saturday and Sunday with proceeds going to local charities and good causes including the Isle of Wight Youth Trust. Read more about Parking here.

The booking fee is included in the price. You will not be sent a physical ticket as tickets can be printed at home.

Car Park passes are also on sale now and can be purchased via this website.

There are no buses on the Friday night therefore parking will be offered for FREE for those attending the Magic of Motown concert.

No parking passes are required for scooters or push bikes.

Disabled Parking:

No charge applies to Blue Badge holders. Please put your hazard lights on as you enter the site and notify the parking stewards when you arrive and they will do their upmost to find you the best possible parking space in the designated disabled parking area situated nearby the main entrance to the arena.
NOTE: A current Blue Badge must be shown to the marshals to ensure eligibility and be displayed in your vehicle at all times. No advance ticket required.

WILL THERE BE A PICK UP / DROP OFF POINT?
There will be a designated pick up / drop off area inside the main entrance for anyone wishing to drive friends or relatives to, or collect them from the event.
 
HOW DO I FIND OUT MORE ABOUT THE ISLE OF WIGHT?
Heading to Jack up the 80s? It’s the perfect excuse to visit the Island for a long weekend and explore some of the great beaches, lazy summer days, fresh food and live music down by the sea, countryside and outdoor activities on offer. Find out more about the UK’s holiday Island at visitisleofwight.co.uk
ARE THERE CASH MACHINES ON SITE?
No – this is a cash only site. Please ensure that you bring enough cash with you prior to entry. The nearest cash machines to the site are located at Tesco Extra, Westridge Centre, Brading Road, Ryde PO33 1QS, situated 1.4 miles away (just 4 minutes by car). There are a range of high street banks and building societies in Ryde town, situated 1.7 miles away (6 minutes by car).
CAN I USE CARDS AT THE EVENT?
No – this is a cash only site. We therefore strongly recommend bringing cash with you prior to entry.
WHAT TO BRING/WHAT NOT TO BRING
Jack Up The 80s is an open air event in a natural setting – so please come prepared with whatever the British weather might offer from raincoats to suncream, blankets to sun-hats!

Factory sealed water containers and factory sealed containers of still squash may be brought (unopened) onto the site. For more information on food & drink policy please see ‘Food & Drink’ below.

CAN VEHICLES BE LEFT IN THE CAR PARK OVERNIGHT?
Cars cannot be left in the car park overnight. Please be advised that neither the organisers of Jack Up The 80s nor Smallbrook Stadium will be liable for any loss or damage caused to your vehicle whilst parked at the event.

Please note: We are not insured for overnight camping and are unable to provide the required lighting/access to water supplies etc therefore overnight camping will not be permitted. If you have a motor home or camper van we recommend pitching up at one of the nearby campsites. Please see our Where to Stay page for details.

I’M TRAVELLING OVER FROM THE MAINLAND. WHICH ROUTE SHOULD I TAKE?
Please refer to our Location page for detailed ferry information, whether you intend bringing your car or travelling to the Island as a foot passenger. If you purchase your festival tickets via this website you will be entitled to a 20% discount on selected routes from Portsmouth, Southampton and Lymington. Please visit our Ferry Discounts page for full details.
WILL THERE BE DISABLED PARKING SPACES AVAILABLE?
Yes. If you have a disability or are accompanying a disabled person, please put your hazard lights on as you enter the site and notify the parking stewards when you arrive and they will do their upmost to find you the best possible parking space in the designated disabled parking area situated nearby the main entrance to the arena. No charge applies to Blue Badge holders. 

NOTE: A current Blue Badge must be shown to the marshals to ensure eligibility and be displayed in your vehicle at all times. No advance ticket required.

WHAT ARE THE RULES SURROUNDING PHOTOGRAPHY?
Small hand held/point and shoot cameras “domestic” cameras are acceptable on the festival site. However anything deemed professional (i.e. with detachable lenses) will not be permitted.
CAN I BRING FOLD-UP CHAIRS?
Fold-up chairs will be permitted however we do request that they be used in a specific area to the back of the arena so as to allow those who wish to sit on the grass full visibility of the stage. The designated area for fold-up chairs will be clearly signed.

Children’s tents, gazebos, windbreaks or any other tented structures will not be permitted.

ARE DOGS ALLOWED TO ATTEND?
So long as owners agree to keep their dogs on leads at all times and look after them responsibly (including clearing up after them), they are welcome to come along on the Saturday and Sunday. Although dogs aren’t banned, because of the crowd size and the loud music a festival is not an ideal environment for dogs therefore if you wish to bring one along please be advised that it is at your own risk.

Please note: Dogs are not permitted at the Friday night Magic of Motown Under the Stars concert.

WHAT FACILITIES ARE THERE FOR THE DISABLED?
Jack Up The 80s welcomes disabled festival goers and takes all reasonable measures to assist with their attendance and enjoyment of the event. At the same time, please be advised that the festival takes place in the open countryside and disabled guests should be aware that some areas of the main arena, car park and surrounding areas are fairly uneven and may be difficult to navigate. Stewards will be available to assist disabled guests in getting in to the main arena if required. Our venue has areas of hardstanding which will make it easier for people with mobility issues to get around. Entrance and exit points provide adequate room for individuals in wheelchairs or using other mobility aids. Please take the weather into consideration when planning what to bring as it can have an impact on mobility due to muddy patches etc.

The car park is situated to the rear of the main arena. We would ask that any registered disabled guests make themselves known to parking marshals by switching their hazard lights on when they arrive and the marshals will do their best to find you a space in the designated disabled parking area opposite the entrance to the main arena or as close as possible to the main entrance/exit points. No charge applies to Blue Badge holders however a current Blue Badge must be shown to the marshals to ensure eligibility and be displayed in your vehicle at all times.

Disabled toilets will be provided in numbers recommended by the Event Safety Guide195.

Due to the small size of the festival and the relatively large area available in front of the main- stage there is no viewing platform at Jack Up The 80s. We have found that this can cause separation issues with families, plus it’s so easy to get a good view wherever you are at Jack Up The 80s. If disabled guests find that there are specific problems resulting from their disability, please contact one of the stewards who will be happy to do everything possible to help you.

Food & Drink
WILL THERE BE CATERING OUTLETS ON SITE?
Yes, there will be a wide range of different hot and cold foods from local Island suppliers, vegetarian options, fish and chips, burgers and oriental cuisine to suit every taste, including:

  • Chinese (all GM free sauces)
  • Carvery served in hot and cold baguettes
  • Italian pizza
  • Scampi & chips
  • Indian
  • Mexican
  • Traditional fish & chips
  • Farmer Jacks burgers
  • Vegetarian selection
  • Fresh hot donuts & crêpes
  • Pick ‘n’ mix sweets
  • Ice cream
WILL THERE BE A LICENSED BAR?
Yes, there will be large bar run by our friends at Island Ales. The bar can be found opposite the stage and will be open for the duration of the weekend. There is also a private bar in the club house (open on the Saturday and Sunday) available to upgrade ticket holders only.

Please note: I.D. will be required at the bar if you are lucky enough to look under 25. We operate a very strict Challenge 25 policy.

CAN I BRING ALCOHOLIC DRINKS INTO THE EVENT?
Due to licensing restrictions, you are not permitted to bring alcohol into the festival. There will be a wide range of premium alcoholic (and non-alcoholic) drinks available for purchase from our bar and catering outlets.

Only alcohol purchased from the licensed bar may be consumed on site.
Please DO NOT attempt to bring alcohol into the site – security have the right to confiscate it.

CAN I BRING MY OWN FOOD AND DRINK?
Due to licensing restrictions, you are not permitted to bring alcohol onto the site. Please do not bring your own food – this is in keeping with all other same-sized UK festivals. There will however be a vast range of premium alcoholic (and non-alcoholic) drinks available from our bars and catering outlets. Only alcohol purchased from the licensed bar may be consumed on site.

A reasonable number (up to 2x 500ml bottles per person) of factory sealed water and factory sealed bottles of still squash may be brought (unopened) onto the site. Anything considered opened will be confiscated on the gate. No carbonates (fizzy drinks) or camel packs please. Bottles of water and carbonates will be available from every trader at a very reasonable price. There will be a huge variety of food and drink outlets run by local Island businesses at the event providing a vast selection of cuisine options including:

  • Chinese (all GM free sauces)
  • Carvery served in hot and cold baguettes
  • Italian pizza
  • Scampi & chips
  • Indian
  • Mexican
  • Traditional fish & chips
  • Farmer Jacks burgers
  • Vegetarian selection
  • Fresh hot donuts & crêpes
  • Pick ‘n’ mix sweets
  • Ice cream

Kids boxes

Also on sale will be sugar free school approved kids packed lunches priced between £3 and £3.50, containing at least one of their 5 a day!

If you are catering for babies or young children or if the kids have any particular favourites then please feel free to bring them along. Please notify gate staff upon arrival.

We cater for all dietary needs!

All allergens and intolerances are catered for – please ask each individual vendor for availability. There will be gluten free products available including cakes, pastries & sausages, kettle crisps, as well as soya milk, decaffeinated tea and coffee, as well as a full range of vegan and vegetarian options.

Specialist requirements

If you have a specific dietary requirement or medical condition which restricts you to a specialist diet, please email info@jackupthe80s.co.uk no later than two weeks in advance of the event providing evidence of your intolerance or health condition (i.e. Doctors note) and we will issue you with the necessary documentation to present to our security team upon arrival to avoid being challenged.

Please be advised that picnics will NOT be permitted (this is in line with all other similar sized UK festivals and is out of respect for our traders without whom we would be unable to stage the event).

Artist Information
WHICH DAYS WILL THE ARTISTS BE PERFORMING?
Please see our Line Up page for full details of who will be performing and in which order (headliners at the top!)
WHERE CAN I FIND A COPY OF THE RUNNING ORDER?
The final running order will be available to download from this website in the week leading up to the event.

Please be advised we do not publish set times to allow flexibility with ferry crossings, however the first act goes on stage at 12noon on the Saturday / 11:30am on the Sunday and the final act at approximately 9:30pm finishing at approximately 10:45pm.